Frequently Ask Questions (FAQ)
Frequently Asked Questions (FAQ)
1. What is your return policy? We strive to ensure you are completely satisfied with your purchase. If you wish to return an item, please contact us within 7 days of receiving your order. Items must be in their original condition and packaging. For more details, please review our Return Policy.
2. How do I track my order? After your order has been shipped, you will receive a tracking number via email. Use this number to track your shipment on the carrier’s website. If you have trouble tracking your order, please contact our customer support team for assistance.
3. What payment methods do you accept? We accept various payment methods including major credit cards Visa, MasterCard, American Express, PayPal, and other secure payment options. All transactions are processed securely to protect your personal information.
4. How can I change or cancel my order? To change or cancel your order, please contact us as soon as possible. Once an order is in processing or has been shipped, changes may not be possible. We will do our best to accommodate your request if you reach out promptly.
5. Do you offer international shipping? Yes, we offer international shipping to many countries. During checkout, you can select your country to view available shipping options and costs. If you have questions about international shipping, please contact our customer support team.
6. How long will it take to receive my order? Order processing typically takes 1-3 business days. Shipping times vary depending on your location and the shipping method selected. You will receive an estimated delivery date and a tracking number once your order has shipped.
7. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide your order number and details of the issue, and we will help resolve the problem, which may include issuing a replacement or refund.
8. How do I use a discount code? To apply a discount code, enter it in the “Discount Code” field during checkout and click “Apply.” The discount will be reflected in your order total. If you encounter any issues, please reach out to our customer support team for help.
9. How can I update my account information? Log in to your account on our website and go to the “Account Settings” section. From there, you can update your personal information, shipping address, and payment details.
10. How can I contact customer support? You can contact our customer support team via:
- Email: shopetefy@gmail.com
- Phone: (864) 763-0306
We’re available Monday to Friday 9:00 AM - 6:00 PM EST to assist with any questions or concerns.
11. Do you offer gift cards? Currently, we do not offer gift cards. However, we are exploring options and may offer them in the future. Please check back for updates.
12. How can I stay updated on promotions and new products? Subscribe to our newsletter at the bottom of our website to receive updates on promotions, new products, and special offers. You can also follow us on social media for the latest news and exclusive content.